š GENERAL QUESTIONS
STARRY KNIGHT is an online store offering out-of-this-world products for kids, teenagers, and families, focusing on space-themed collections like ambient lighting, party supplies, and unique gift-ready items.
We operate entirely online to bring the best products directly to your door!
Product images may have been enhanced or retouched for a more appealing look. Expect slight variations in color or size, but rest assured it won't impact the product's performance!
You can email us at info@starryknight.ai. We typically respond within 24 hours!
We hand-pick suppliers with proven track records, ensuring every itemāfrom plushies to lightingāmeets our high standards for Aussie families.
Our collections are curated for children, and especially primary school kiddos who love space and celestial themes.
Currently we only accept transactions made on our official website. Checkout securely with platforms such as VISA, MasterCard & Paypal etc.
Please feel free to contact us regarding your desired product, even if it is currently out of stock. We anticipate restocking certain products sooner than expected, and our inventory status may not always reflect real-time updates. By reaching out to us, we can provide you with the most up-to-date information on availability and ensure a prompt notification when your desired product is back in stock.
We scour the globe for astronaut-inspired gear you wonāt find in typical storesāthink galaxy projectors, cosmic knapsacks, and mystery surprises designed to delight kids.
Itās basically a claw machine where you are guaranteed to get a prize in the end even with one attempt! It's a lucky draw of a curated surprise! We turn random supplier styles into an exciting experienceāexclusive stationery and more at unbeatable value!
š¦ SHIPPING & DELIVERY
Your parcel will arrive via reliable couriers like Australia Post or trusted international carriers, depending on the supplierās location. Each order is carefully packed to ensure it lands safely.
We source from multiple suppliers worldwide to offer unique, astronaut-inspired items you wonāt find on local shelves. This means some parcels may arrive faster (7-10 days) while others take a bit longer (11-21 days).
For now, weāre focused on delivering stellar experiences to Aussie families. Stay tunedāgalactic expansion might be on the horizon!
Because we work with multiple suppliers, items may ship separately. This ensures you get the freshest stock and rare finds, even if it means staggered arrivals.
Local shelves canāt compete with our curated, astronaut-themed range. By sourcing globally, we deliver exclusive products that spark kidsā imaginationsāworth the wait!
Delivery times vary based on our trusted suppliersāexpect 10-20 business days for most items to reach Australian doorsteps. We partner with global suppliers to bring you exclusive cosmic treasures, so timing depends on their location.
Absolutelyāonce dispatched, youāll receive a tracking link via email to follow your cosmic haul every step of the way.
Delays are rare, but if your parcelās overdue, contact us within 30 days of purchase. Weāll chase it down or make it right with a refund or replacement!
If your order vanishes into orbit, weāve got you coveredāreach out within 30 days, and weāll replace or refund it, no hassle.
š³ ORDERS & PAYMENTS
Simpleābrowse, add to cart, and checkout with ease. Your cosmic haul is just a few clicks away!
Yes, our Shopify platform uses top-tier encryption to protect your detailsāshop with total confidence!
Contact us ASAP post-purchase. If itās pre-dispatch, weāll adjust itāno stress!
Easyānotify us within 30 days, ship it back (unused), and weāll refund or replace it promptly!
Snap a photo, send it our way within 7 days, and weāll replace it free of charge!
Weāve got you covered with PayPal, MasterCard, VISA, AMEX, Google Pay, Apple Pay, and ShopPayāsecure and seamless every time!
If it hasnāt shipped yet, yesājust email us within 24 hours, and weāll halt the launch sequence!
Global sourcing cuts out middlemen, letting us offer premium products at prices local stores canāt match!
Not thrilled? Return it within 30 days for a full refund or exchangeāyour satisfaction fuels our mission!
Yes, ShopPay offers instalment options at checkoutāenjoy now, pay over time!
NEVER STRESS ABOUT GIFTS AGAIN! š
From birthdays to Christmas, exam celebrations to 'just because' momentsāwe'll send you out-of-this-world gift ideas for the little astronauts in your life. Let us do the thinking, so you can focus on what truly matters š!
